Performance Audit of Selected Programs and Activities of the Division of TennCare
Learn how the AI-generated research projects were createdOverall Conclusion
The Division of TennCare has made progress in implementing TennCare III initiatives, unwinding renewals, and maintaining cybersecurity controls, but faces ongoing risks in behavioral health provider network adequacy, HCBS transition data issues, and MMIS modernization complexity; continued management attention, transparency, and CMS collaboration are essential to sustain program integrity and compliance.
Source Document
Audit Scope
We have audited the Division of TennCare (the division) for the period July 1, 2021, through May 31, 2024. Our audit scope included assessments of program effectiveness, efficiency, internal control, compliance, prospective analyses, and compliance with provisions of laws, regulations, policies, procedures, contracts, and grant agreements in the following areas: the division’s process for shared savings from the TennCare III waiver; the division’s assessment of the behavioral health provider network; the division’s transition process to a new Fiscal Employer Agent for home- and community-based services; the division’s compliance with federal requirements for the unwinding renewal process; the division’s process for cybersecurity over information systems; and the division’s plan to replace the Medicaid Management Information System. Additionally, our audit scope included follow-up on a prior audit finding in the division’s episodes of care strategy for payment reform. For our sample design, we used nonstatistical audit sampling; we conducted the audit in accordance with GAO [GAGAS]. The Division of TennCare’s management is responsible for internal controls and compliance with laws and contracts.
Key Findings Summary
Observation 1: Division management should continue educating stakeholders on TennCare III shared savings initiatives and related programs; the division has drawn down over $630 million in shared savings in the first two years of the TennCare III waiver (approximately $331 million in year 1 and $303 million in year 2). The diaper program for TennCare children…
Observation 2: The division and the TennCare Connect call center worked together to implement the comprehensive 12-month unwinding renewal process to ensure timely member renewals, maintain health care coverage, and prevent unnecessary terminations; renewals were initiated for about 1.5 million of 1.7 million members; call center staffing and volume increase…
Observation 3: The division’s information systems cybersecurity controls were reviewed with no findings; however, risks and planning remain for the MMIS modernization project, including Project Iris planning costs (~$105 million by March 15, 2024) and a target go-live of January 2027; ongoing risk management and CMS collaboration are required to ensure compl…
View the Findings tab to see all 5 findings
AI-Assisted
AI Scope Summary
Evaluate TennCare’s management of TennCare III shared savings, assess behavioral health network adequacy, oversee the HCBS transition to a new Fiscal Employer Agent, ensure unwinding renewal compliance and CMS reporting, monitor the MMIS modernization, and review resolution of prior audit findings.
AI-Generated Insight
This audit underscores how innovative Medicaid waiver programs, like TennCare III, create opportunities for enhanced services and shared savings but require robust governance to balance flexibility with accountability. Key risk areas include behavioral health network adequacy, timely renewals during unwinding, and the complexity of replacing an aging MMIS. Tennessee’s proactive transparency and investments in BH providers reflect a strong commitment to improving access and outcomes, but sustained monitoring, action on inactive providers, and rigorous data governance will be critical as the program scales over the next several years.