Medicaid Non-Emergency Medical Transportation Services

Improved controls needed over transportation provider eligibility verification.

Monitoring of broker contract needs improvement.

Improved documentation needed to support encounter claims.

Evaluation of local office NEMT services needed.

MDHHS ensure its various NEMT coordinators maintain all required transportation provider eligibility documentation.

MDHHS better monitor its broker contract.

MDHHS implement processes to ensure the broker and MHPs maintain adequate documentation to support their NEMT encounter claims.

MDHHS establish performance indicators, identify performance standards, compile performance data, and evaluate NEMT services coordinated directly through its local offices.