Performance Audit Report School Services Program

Significant improvement needed in monitoring ISD staff credentials to ensure eligible staff are included in quarterly RMTS.

MDHHS did not have interagency agreements in place with ISDs.

Routine monitoring of ISD SSP quality assurance plans needed.

Significant improvement needed in monitoring of the contractor's administration of the RMTS process.

Monitoring of SSP contractor's billing practices needs improvement.

Improved monitoring needed of the operating effectiveness of the contractor's controls and security of SSP data.

MDHHS evaluate the effectiveness and efficiency of the credential review process and/or whether an alternative method(s) could better meet its monitoring objective to ensure only eligible ISD staff are included in RMTSs.

MDHHS enter into interagency agreements with ISDs, as required.

MDHHS improve its routine monitoring of ISDs by obtaining and reviewing ISD SSP quality assurance plans.

MDHHS significantly improve its monitoring of the contractor's administration of the RMTS process.

MDHHS improve its monitoring of its SSP contractor's billing practices to ensure it receives timely itemized invoices for services provided.

MDHHS improve its monitoring of the SSP contractor's controls through evaluation of SOC reports, as required.